University of Minnesota
Computer Science & Engineering Help Pages
/

CS&E Online Help

Welcome to the Computer Science & Engineering help pages. This is a collection of help files, instructions, and frequently asked questions that will assist you in working on or with the Computer Science & Engineering systems. The CS&E Systems Staff maintains the machines in both the CS&E and CSE Labs, along with these help pages.

Who is Systems Staff?

Systems Staff is the support service for the Computer Science and Engineering Department (CS&E) and CSE Labs computers.

The Systems Operator is a member of systems staff who is available during our business hours to answer questions and solve user problems. Contact Systems Staff for more information.

Systems Staff is made up of full-time staff members and part-time student members who are experienced and knowledgeable about a variety of Information Technology areas.

What System Staff Does

Systems Staff members will answer questions, solve problems, install software, and provide repairs for any CS&E or CSE Labs computers. We also maintain the CS&E network, CS&E Departmental and class web pages, and backup systems.

*Systems Staff members do not answer questions about home computers, unless they are owned by the CS&E department.

If you do have a question about your home computer, call the OIT's Computer Helpline at: 612-301-4357 (1-HELP)

The CS&E Systems Staff is not affiliated with this helpline.

If you have any questions, comments, or can’t find the page you’re looking for, please send e-mail to operator [at] cs.umn.edu .

For user-contributed help, please visit the CS&E Wiki.

Systems Staff Contact Information and Hours

Office: Keller Hall 1-201
E-mail: operator [at] cs.umn.edu
Phone: (612) 625-0876
Mailing Address:

Computer Science Systems Staff
University of Minnesota
4-192 Keller Hall
200 Union Street SE
Minneapolis, MN 55455

  Hours Break Hours*
Monday-Friday 7am - 10pm 8am - 6pm
Saturday-Sunday 10am - 6pm 11am - 4pm

*Closed on all official Universtiy holidays.

All members of Systems Staff should be contacted through the operator e-mail address or office phone number, and not through an individual staffer’s e-mail or phone number. The operator e-mail address and voicemail go to the request queue which all staffers can view, so requests will be processed in a timely manner in the event of an individual staffer being out of the office.

Contact: 1-201 Keller Hall, 200 Union St SE, Minneapolis, MN 55455   Phone: (612) 625-0876   Email: operator@cs.umn.edu